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COVID-19 Impacted Township Services

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Jump to Departmental Services by following the links below:

Building and Planning​ |​ Clerks and Bylaw | Economic DevelopmentFinance and Taxes​ | Fire and Emergency Services | King Township Public Library | Meetings and Events | Parks, Recreation and CultureRoads and Sidewalk Maintenance | Water and Wastewater | Waste Collection

How to protect yourself and others​​

You can help protect yourself and loved ones by taking the following precautions:

  • Wash your hands often with soap and water or use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, mouth and nose as much as possible.
  • Avoid contact with people who are ill and their items.
  • Cover your coughs and sneezes with a tissue. If you don't have a tissue, cough or sneeze into your upper sleeve or elbow, not your hands. Wash hands after coughing and sneezing.
  • Maintain a healthy lifestyle, including a healthy diet, exercise and enough sleep, to enhance your body's immune system.
  • If you need to self-isolate, please follow the advice from your healthcare provider.​​​

Symptoms of COVID-19​

Common signs include fever, and respiratory symptoms such as cough, shortness of breath, and breathing difficulties. In more severe cases, infection can cause pneumonia and acute respiratory distress.​

For more information on COVID-19:​

Contact King Township for information about services​

ServiceKing will continue to operate as usual through phone at 905-833-5321, email at serviceking@king.ca and online at www.king.ca

Not sure who to contact about a particular service? 

We've put together a guide to help citizens know exactly which levels of government are responsible for different services during the COVID-19 pandemic.​​ For more information, view the Roles and Responsibilities in COVID-19 Emergency Guide​. 


COVID-19 Impacted Township Services

BUILDING AND PLANNING

Building Division

Building Permits

  • In accordance with ongoing Provincial announcements, all construction projects with valid Building Permits may commence and/or continue construction. The Building Division continues and receive, review and issue building permits for works in accordance with standard procedures. 
  • With this enhancement to allowable construction comes the stipulation that all construction sites must meet or exceed the Ministry of Labour's (MOL) Guidelines for Construction site Health and Safety during COVID-19. The health and safety of citizens, workers and Township staff remains top priority and we fully support the shuttering of any site that doesn't meet these requirements. Please visit the MOL​ website for details regarding these Guidelines. 
  • Should you have questions about impacted services, electronic permit applications or how to apply or pick-up permits, please contact one of the Building Division Permit Administrators. 
  • Any meetings with external clients will be completed by telephone only.  The Building Division will continue to schedule and conduct a modified inspection structure (subject to adjustment). ​

Building Inspections

  • Some adjustment to inspection services will remain in effect. Inspections that require Township Staff to enter occupied spaces will not be conducted until further notice. All other inspections requests can be accommodated as per standard procedures. ​
  • ​​Please book inspections by email only at inspectio​ns@king.ca. Contact Eric Moon ​at emoon@king.ca or Jennifer Roos at jroos@king.ca for further details on the revised inspection protocol. Additionally, you may send an email to inspections@king.ca to receive an automated reply further outlining the Building Divisions current operational status. ​

​Planning

  • The Township continue​s to accept planning applications. Customers can drop non-confidential plans and relevant information, in the drop-box at Township Municipal Centre (8:30 a.m. - 3:00 p.m.). Applications also can, and are encouraged, to be filed electronically if possible. Please contact Gaspare Ritacca (gritacca@king.ca) for assistance.​ All meetings with external clients will be converted to conference calls. Please contact us ​at 905-833-5321 for further information on protocol. ​You can also refer to the Planning Department's Covid-19 Information Letter​ that refers to how planning-related operations are continuing. 

CLERKS AND BYLAW​​

Clerks

  • Commissioner of Oath, Affidavit Services, and Marriage Licences will be available by-appointment only beginning October 7th, on Wednesdays at the King Heritage and Cultural Centre. To book an appointment contact us by phone at 905-833-4069 or by email at clerks@king.ca
  • Marriage ceremonies have been suspended until normal business resumes. ​If you have a marriage licence issued after December 1st, 2019 and have been unable to proceed with a marriage ceremony, the Province has recently announced an extention to the expiration period for marriage licences​. All licences issued during this period are valid until July 24, 2022.
  • Requests for urgent need burials or interment rights purchases for the Nobleton Community Cemetery can be made to ServiceKing by telephone at 905-833-4069 or clerks@king.ca​
    • ​Non-urgent interment rights purchases or monument installations will not be processed until normal business resumes.
  • Film permits, road occupancy permits, noise permits, special occasion permits, and lottery licences will be dealt with on a case by case basis, subject to physical gathering limitations. 
  • For any other Clerks-related services, please send an email to the Clerks Department at clerks@king.ca​ 

Bylaw Enforcement Division 

Contact Information for By-law Enforcement Division

  • All by-law complaints may be reported as follows: 
    • By telephone at 905-833-4002 or by email at by-law@king.ca 
    • Outside of regular business hours - leave a message or send us an email
  • ​All parking complaints may be reported by email at parking@king.ca​

By-law Enforcement Complaints

  • The By-law Enforcement Division and all services including investigation services will continue to operate. 
  • Complaints will be prioritized and handled accordingly. Some examples of high priority complaints include immediate concerns related to emergency orders and any unsafe conditions such as: ​
    • Unsafe dwellings (ADUs or other)
    • ​No heat/no water
  • All other complaints will be tracked and responded to on a per-case basis. Officers will receive and review complaints and conduct inspections when it is safe to do so. 
  • Complaints and inquiries related to by-law enforcement will be accepted by email or telephone only. 

Parking

  • By-law Enforcement Officers will continue to respond to parking complaints with a focus on health and safety-related issues. Officers will be working proactively in the community and respond to complaints as needed.

Parking Permits

  • You can apply for a temporary on-street parking exemption at www.parkking.ca through King's parking permit program that allows up to 12 exemptions per calendar year, per licence plate. If you need to park on the street for an extended period of time, please contact By-law Enforcement staff by email at parking@king.ca or by phone at 905-833-4002. Please provide details including why you need to park on the street, your contact information, where you want to park your vehicle, and details of your vehicle such as the make, model and licence plate. 

Parking Tickets

  • ​​​The By-Law Enforcement Division will not be setting up meetings or, facilitating parking tickets in person. All tickets may be handled electronically (by the options on the reverse side of the ticket.) If the options are not clear, or you have further question you may contact by-law by email at parking@king.ca​ or phone at 905-833-4002.

Sign Permits 

  • ​Sign Permits are still being accepted online at www.king.ca​ or by email - for questions please contact By-law Enforcement at 905-833-4002 or by-law@king.ca. ​​

Animal Servi​ces​

  • The Township's contractor, Vaughan Animal Services, will continue to serve King through an emergency-based response until further notice. Emergencies include concerns such as injured or sick animals, bite complaints, dogs at large, stray confined dogs, and dangerous and aggressive dog complaints.All other concerns will be tracked and responded to as soon as possible.  Stray pets are being returned to owners by appointment from 8:30am to 4:30pm Monday to Friday and Saturday between 9am to 4pm.  Vaughan Animal Services can be contacted at 905-832-2281 or by email at animal.services@vaughan.ca.
  • The Vaughan Animal Shelter located at 70 Tigi Court, will remain closed to the public until further notice. 
  • Pet licences (cat/dog) are still available for purchase online.
  • Wildlife Services will continue to be provided by Toronto Wildlife Centre (TWC)​. You can reach them at 416-631-0662. Please note the TWC is currently open to the public for patient admissions after speaking with hotline operators and donation drop-offs only, from 9am to 6pm, 7 days per week – but the education and outreach program has been cancelled until further notice, which includes access to the on-site education area. ​​

Mandatory Masks and Face Coverings

  • Mandatory rules for masks and face coverings came into effect July 17, 2020, in all places where the public has access. This decision comes from York Region and is applicable to all municipalities in the region. 
  • York Regional Council voted unanimously to endorse a recommendation from Dr. Kurji requiring operators of enclosed public spaces in York Region to prohibit persons from entering the establishment if the person is not wearing a face mask or covering. This will be in effect Friday, July 17, 2020.  Facilities not open to the public, such as our Regional buildings, are exempt.  There are also exemptions for young children and people with certain medical conditions.  It is important to keep in mind that masks are not a replacement for physical distancing. Additional information related to mandatory mask wearing is available at york.ca/mandatorymasks.​
  • The rules about mandatory masks and face coverings are in the form of an Order made under the Emergency Management and Civil Protection Act​​​ (EMCPA). The Act notes that every person who fails to comply with the order is guilty of an offence. However, the By-law Enforcement Division's objective is education and voluntary compliance, and enforcement as a last resort option. 
  • Complaints 
    • Complaints about all food-type businesses, personal service settings i.e. hair and nail salons, barber shops, tattoo parlors, spas and salons, daycares, public swimming pools, and splash pads directed to:​
    • Complaints over non-food premise to:
    • *When in doubt  take all information and forward to by-law@king.ca and by-law will follow up and confirm next steps.

Physical Distancing and Large Gathering Concerns ​

  • On September 19th, the Government of Ontario reduced limits on the number of people permitted to attend unmonitored and private social gatherings across the entire province, following the implementation in Toronto and Peel Region. ​Unmonitored and private social gatherings include functions, parties, dinners, gatherings, BBQs or wedding receptions held in private residences, backyards, parks and other recreational areas. The new limit on the number of people allowed to attend an unmonitored private social gathering across the province is:
    • 10 people at an indoor event or gathering (previous limit of 50); 
    • or 25 people at an outdoor event or gathering (previous limit of 100). Indoor and outdoor events and gatherings cannot be merged together. 
    • Gatherings of 35 (25 outdoors and 10 indoors) are not permitted.​​​​ 
    • These new limits do not change the social circle limits of ten (10) people.  
  • York Regional Police and/or By-law Enforcement may be able to assist with education and/or enforcement as necessary. Please send By-law Enforcement an email with any details such as time of day, how many people or how many times a day this is occurring to by-law@king.ca or contact us by phone at 905-833-4002. ​
  • Failure to maintain physical distancing of at least 2-metres (six-feet) between people who do not live in the same household is extremely unsafe, but there is no legislation in King that makes physical distancing mandatory and therefore cannot be enforced. Everyone should use physical distancing because it is the best tool to protect yourself and others from the spread of COVID-19, even if it is not required by law.​

            Real Estate​
  • Real Estate has been classed as an essential business, but the Real Estate industry is operating with precautions due to COVID-19. The Real Estate Council of Ontario (RECO) has provided a list of recommendations that agents are encouraged to follow. To make a complaint, you can email complaints@reco.ca or phone (416) 207-4800 or Toll Free: 1-800-245-6910. 
            Construction Sites​
  • The Government of Ontario has developed a webpage of resources for construction workers such as best practices and information to better understand their rights and responsibilities while operating during the COVID-19 pandemic.
  • To report a concern about the construction of a building or structure, contact the Building Division Permit Administrators:
  • To report other types of construction, contact the Ministry of Labour, Training, and Skills Development to report a concern online or by phone at 1-877-202-0008 (TTY: 1-855-653-9260). 

Report individuals not following mandatory self-isolation orders  

  • The Government of Canada extended mandatory requirements​ ​under the Qua​rantine Act to September 30, 2020 that requires any person entering Canada to self-isolate for 14 days whether or not they have symptoms of COVID-19.
  • To report individuals suspected to not be following the mandatory isolation order, contact the York Regional Police Non-Emergency line at 1-866-876-5423 or submit a concern online through their website.

Price Gouging

  • ​The Ontario government has launched an online portal to protect consumers from price gouging on products needed in response to the COVID-19 pandemic. You can report a complaint online, send a message at ontario.ca/contact-us or contact the Government of Ontario by phone at one of the following numbers:
    • ​416-326-8800
    • 1-800-889-9768
    • 416-229-6086
    • 1-877-666-6545​

FINANCE AND TAXES

​​Property Taxes 

When the global pandemic and associated restrictions and "shut-downs" were first experienced, the Township of King introduced a number of interim financial relief measures to assist those most affected by the pandemic. Those measures were in place from mid-March to the end of June 2020. They were intended to allow families and individuals additional time to sort out their working arrangements, and/or apply for and begin receiving federal income support such as the CERB payments. The Township's interim relief programs are now concluded. Late payment penalties have resumed. 

Going forward, the Township is scheduling tax and water due dates further from the date of mailing to again allow property owners more time to make their recurring payments. 

What about the post-dated cheque(s) I provided for my property tax payments?

  • Post-dated payments will be processed as normal, unless directed by the property owner. If you would like the Township to hold your post-dated cheque, please indicate this in writing by emailing treasury@king.ca at least two (2) weeks prior to the cheque date. Unpaid tax balances are now again subject to regular late payment penalties. 

I am paying monthly installments by post-dated cheques; how will I be affected?​

  • Upon request we will halt processing of post-dated cheque payments for July provided a written request (to treasury@king.ca) to hold the payment is received at least two (2) weeks prior to the cheque date. Unpaid tax balances are now again subject to regular late payment penalties. 

Are you charging Non-Sufficient Fund (NSF) fees if my cheque bounces?​

  • Yes, while the Township temporarily suspended these fees until June 30th, NSF fees are now being charged by the Township. These fees are in addition to any NSF fees your bank may charge you.

I am on a Pre-Authorized Debit Plan (PAD), how will I be affected?​

  • If you wish to withdraw from the PAD program (either tax or water accounts), please indicate this in writing by email at pad@king.ca at least two (2) weeks prior to the scheduled payment
  • In the future, if you wish to re-enroll in the PAD program, your property tax account must be current without any owing amounts.

I am on a Due Date Installment Pre-Authorized Debit Plan (PAD-I); how will I be affected?​

  • The bank payment file for the due date withdrawal will be sent for processing three (3) working days before the installment due dates.  The Final installment due dates are indicated on the Final Tax Notice.  Any changes/updates to the enrolment in the PAD-I Due Date Installment Plan must be made in writing (to pad@king.ca) at least two (2) weeks before the withdrawal dates. ​

I am on the Monthly Pre-Authorized Debit Plan (PAD-M); how will I be affected?

  • The PAD-M monthly withdrawal schedule was indicated on the 2020 Final Tax Notice for those who had enrolled to the plan. The payment file will be sent for processing three (3) working days before each monthly withdrawal date. Any changes to the enrolment in the PAD-M Monthly Plan must be made in writing (to pad@king.ca) at least two (2) weeks before the withdrawal dates.
  • If the payment is returned as Non-Sufficient Funds (NSF), additional fees will be applied by the Township in addition to any fees imposed by your bank. 

If I withdraw from the Pre-authorized DebitPlan (PAD), can I return to the plan later?

  • Anyone who wishes to re-enroll on the Pre-Authorized Debit Plan (PAD), your property tax account must be current without any owing amounts. 
  • Re-enrollments will be treated as new applications and therefore, an application form will need to be filled out and a void cheque be provided to the Township (to pad@king.ca​). 

Water Bills

Can I defer paying my water bill?

  • The 2020-Q2 (April to June) water bill was mailed the week of July 29th, 2020.  The due date for payment is set at August 28, 2020. Please contact treasury@king.ca or by telephone at 905-833-5321 for more information, or if you did not receive your billing.​

 Payment methods include:

  • Tax and Water Bill payments can also be made at your bank or through your bank's website or mobile app; or 
  • Online Services at www.king.ca; or
  • By Cheque, mailed or placed in the Drop–Box at the King Township Municipal Centre at 2585 King Road, King City, ON  L7B 1A1 Our Drop-Box is located beside the front doors of the building.
  • As our ServiceKing customerservice centre remains closed to the public, cash payments cannot be accepted by the Township. However, you may pay your billings at your bank with cash. 

Water meter installations and non-emergency water issues ​

  • New water meter inspections are available through the Township's Building Division for dwellings in an unoccupied stage.
  • Water/Wastewater Operators will not enter occupied dwellings having more than one person in the home at the time of conducting the inspection.
  • Water/Wastewater Operators will not enter any dwelling for non-emergency water issues. Staff will respond to a total loss of water service.​

FIRE AND EMERGENCY SERVICES​

  • All emergency services provided by the Township of King Fire & Emergency Services will remain uninterrupted. All public education events have or will be cancelled until further notice, including school visits and station tours. All non-essential fire prevention activities have also been cancelled or postponed. The Fire Prevention Division will still be responding to requests and/or complaints that involve immediate threat to life. Fire Stations remain closed to the public.​​ 
  • For any questions related to burn permits please contact King Fire and Emergency Services at 

    905-833-2800​​ or by email fire@king.ca​

KING TOWNSHIP PUBLIC LIBRARY​

  • KTPL offering curbside pickup service starting June 8th (by appointment only).  Borrowed materials can be returned starting June 1st. Contact your local branch or email info@kinglibrary.ca between the hours of 9 – 5 pm.
  • All King Township Public Library (KTPL) branches remain closed to the public until further notice and will be open for curbside pickup only. Online library services continue as usual. 
  • More information can be found at kinglibrary.ca​ 

MEETINGS AND EVENTS​

  • Following the advice of public health officials, King Township has decided to cancel the Nobleton Victoria Day celebrations including the parade, fair and fireworks. We thank the community for its understanding during this difficult time. Please stay safe.​
  • All public events scheduled at Township facilities are cancelled until further notice.
  • Community events taking place in Township facilities will also be cancelled.​
  • All Council and  Committee of the Whole Meetings  ​​will be held virtually until further notice. Click here for the live fee​d link.​   
  • Committee of Adjustment meetings will be held virtually until further notice. View the webpage for the live feed link and more information.​ 
  • All other Advisory Committees are cancelled until further notice. ​

PARKS, RECREATION AND CULTURE​

Township Parks and Amenities

  • The following Township amenities are open and may be used provided they are used for casual recreational use only (some exceptions), gatherings do not exceed 25 people, and physical distancing of 2 metres away from other people is maintained  (who are not from the same household or part of the same social circle) : playgrounds, outdoor fitness equipment, splashpads, skateparks, picnic/shade structures, soccer fields, baseball diamonds, tennis courts, dog parks, basketball courts, open spaces, Cold Creek Conservation Area, and trails. Dogs must be on leash at all times (unless they are in a dog park). 
  • Soccer fields are open to organized sports teams for training purposes. 
  • Baseball diamonds are available to organized sports teams for training or modified game play. 
  • All playground equipment and outdoor fitness equipment are now open for public use. Please note equipment will not be sanitized by Township staff and it is the responsibility of the user to allow for adequate physical distancing in line with Federal and Provincial recommendations. The use of all equipment and amenities is at the sole risk of the user. ​

Township Facilities 

  • Township staff will continue to monitor the feasibility and safety of reopening municipal recreation centres on a case by case basis. For ongoing updates and press releases regarding facility closures and reopening dates, please visit covid19.king.ca.  ​

Township Trails

  • ​Trails owned and operated by the Township remain open. To find out where these trails are located, please view King's Trail M​ap. ​
  • Trails owned and operated by the Regional Municipality of York, Toronto and Region Conservation Authority (TRCA) and the Lake Simcoe Region Conservation Authority (LSRCA) are open with physical distancing requirements in place. For more information on general trail safety recommendations, please visit the York Region Forest webpage. ​​

ROADS AND SIDEWALK MAINTENANCE

Maintenance

  • Road and sidewalk maintenance will continue as usual, including road, pot hole, and sidewalk repairs and maintenance. 

Spring Cleaning​

  • The Township is kicking of its annual Spring Cleaning program. View the Spring Cleaning poster for information on street sweeping, municipal water flushing, yard waste pickup, cleaning out your clutter, and donation bins. ​

WATER AND WASTEWATER ​

  •  ​​Water quality sampling will continue as per Provincial regulations and water/wastewater emergencies such as breaks and backups will be dealt with immediately. Staff will try to diagnose and find a solution where possible over the phone before visiting a property. Water/wastewater Operators will not be entering private homes, however they will respond to investigate the municipal infrastructure and advise residents to contact a private plumber for internal investigations. Routine water/wastewater activities will continue. Further inquiries should be directed to Customer Service at 905-833-5321 or serviceking@king.ca. Please note: contact serviceking@king.ca​ or 905-833-5321 to arrange alternate pick-up options for well water test sampling kits.
  • New meter inspections will continue provided the home is in an unoccupied stage for the inspection. Water/wastewater Operators will not be entering private homes.​​  

WASTE COLLECTION​​

  • Enhanced Bin and Tag Pickup via Curbside. Residents now have the option to pick-up via CURBSIDE blue and green bins, and waste tags, at all King Township Public Library Branches during Curbside Hours ONLY.

    Curbside Pickup Hours:

    King City Library (Temporary Location) - 30 Fisher St. until October 29th, pickup will be available from the new King City branch at 1970 King Road​​ beginning November 3rd​ ​​​- 905-833-5101, Hours: Tuesday & Thursday 10:00 a.m. - 2:00 p.m. and Wednesday 4:00 p.m. - 8:00 p.m. 

    Nobleton Library - 8 Sheardown Dr. - 905-859-4188, Hours: Tuesday & Wednesday 10:00 a.m. - 2:00 p.m. and Thursday 4:00 p.m. - 8:00 p.m.  

    Schomberg Library - 77 Main St. - 905-939-2101, Hours: Tuesday 4:00 p.m. - 8:00 p.m. and Wednesday and Thursday 10:00 a.m. - 2:00 p.m.

    Ansnorveldt Library - 18997 Dufferin St. - 905-775 8717, Hours: Tuesday 1:00 p.m. - 6:00 p.m.

    Payment Options:

    Online at http://onlineservices.king.ca. - Purchase quantity of tags/bins ​desired, then select pick up option. A ServiceKING associate will contact you (or you can contact ServiceKING at 905-833-5321) to schedule a pre-arranged pick up a preferred library location.

    Credit Card purchase over the phone SAMEDAY – You can attend one of the library branches during CURBSIDE hours only. Once you arrive, you MUST phone into the branch, and library staff will take credit card payment over the phone, and material will be set out for pick up.

    If you have any questions, please do not hesitate to contact ServiceKing from 8:30 a.m. to 4:30 p.m., Monday to Friday at 905-833-5321 or servicek​​ing@king.ca, or contact the Library Branch during any of the hours specified above. 

  • Contactless pick-up and curbside delivery of recycling and green bins now available. Place your order using our Online Services​. Select the number of containers needed, and either curbside drop-off or contactless pick-up to recieve your order. Delivery is 3-5 business days. Pick-ups are Wednesdays, 8:30 a.m. to 3 p.m. at the Township Municipal Centre (2585 King Road). Payment must be received online or call ahead to pay by cheque. 
  • Yard waste collection starts the week of March 30th, 2020 and will be picked up bi-weekly through to the end of November. ​No changes to the start date, frequency, or duration have been made to this program. There is no limit on the number of containers that can be put out. Residents are able to use rigid open-top containers (i.e. blue boxes) to help alleviate the need for trips to the store for yard waste collection bags. Please have yard waste out to the curb by 7:00 AM on your regularly scheduled collection day. There are some exceptions to collection days due to holidays. ​For information on waste collection days or what material can be accepted, consult the 2020 Waste Collection Calendar
  • ​Residents are reminded that medical masks and gloves are to be put in regular garbage (blue bins with medical waste will NOT be accepted)​.
  • The pick-up of ALL textile donations from homes, partners and the donation bins across Canada have stopped, effective immediately. 
  • Green for Life (GFL) has suspended in-person bin replacement/pick up at their offices until further notice. However, they will continue to provide deliveries curbside if requested (at no additional charge).
  • Solid waste collection and recycling will continue as usual. Inquiries should be directed to Green For Life (GFL) Customer Service at 1-866-421-5625.​​