Public Works

Asset Management and Programs

Funding Source	Offering	Type	Name	Source
Tax Levy Development Charges	Core	Mandatory	Asset Management and Programs	Provincial Council Approved

Funding Source

Offering

Type

Name

Source

Tax Levy
Development Charges

Core

Mandatory

Asset Management and Programs

Provincial

Council Approved

Governing Legislation, By-laws and Policies
Strategic Asset Management Policy Tangible Capital Assets Policy Infrastructure for Jobs and Prospertiy Act, 2015

Asset Management and Programs

Name and Description	Level of Service	Service Standard
Asset Management & Programs Implementation and overall management of the Asset Management Program and Plan (and associated Policies). This sub-division also maintains tangible capital asset inventory for all municipal infrastructure and inventory of accurate assessments, records asset conditions and life cycle status. Asset management also provides engineering analysis and undertakes studies related to lifecycle needs for new and existing infrastructure.	Maintenance of Township assets inventory and related condition assessments / life cycle statuses Planning (including analyses and studies), prioritization, and justification of linear and non-linear assets for capital project delivery Asset Management Plan Asset Management Policy	Asset Management Plan & Policy updated every (5) years

Name and Description

Level of Service

Service Standard

Asset Management & Programs

Implementation and overall management of the Asset Management Program and Plan (and associated Policies). This sub-division also maintains tangible capital asset inventory for all municipal infrastructure and inventory of accurate assessments, records asset conditions and life cycle status. Asset management also provides engineering analysis and undertakes studies related to lifecycle needs for new and existing infrastructure.

Maintenance of Township assets inventory and related condition assessments / life cycle statuses
Planning (including analyses and studies), prioritization, and justification of linear and non-linear assets for capital project delivery
- Asset Management Plan
- Asset Management Policy

Asset Management Plan & Policy updated every (5) years

Capital Services

Funding Source	Divisional Sub-Services
Funding Source	Offering	Type	Name	Source
Tax Levy Development Charges User Fees	Discretionary	Ancillary	Permitting and Requests	Council Approved
	Mandatory	Core	Utility Maintenance	Provincial
	Essential	Core	Capital Programs and Projects	Council Approved
	Mandatory	Core	Sidewalk Maintenance	Provincial
	Essential	Core	Master Planning and Strategies	Council Approved Provincial

Governing Legislation, By-laws or Corporate Policies
Ontario Underground Infrastructure Notification System Act, 2012 Municipal Act, 2001 O.Reg. 239/02 O.Reg. 366/18 Planning Act, 1990 O.Reg. 197/96 Environmental Assessment Act, 1990 Conservation Authorities Act, 1990 Traffic By-law Road Occupancy By-law	Township Design and Drawings Standards Conservation Authorities Act, 1990 Township Design and Drawings Standards Accessibility for Ontarians with Disability Act, 2005 Building Code Act, 1992 Fire Protection and Prevention Act, 1997 Heritage Act, 1990 Technical Standards and Safety Act, 2000 Canada Green Building Council Standards

Permitting and Requests

Name and Description	Level of Service	Service Standard
Permitting and Requests Respond to requests and manage drawing reproductions road occupancy permits, and requests for traffic calming.	Road Occupancy Permit Drawing Reproductions Traffic Calming Program Coordinating annual implementation of approved measures Intake of requests and notification of decisions	Service standards applicable to complete applications Application and requests processed within (10) business days Approved traffic calming measures installed within (1) year (Requested before fall deadline)

Name and Description

Level of Service

Service Standard

Permitting and Requests

Respond to requests and manage drawing reproductions road occupancy permits, and requests for traffic calming.

Road Occupancy Permit
Drawing Reproductions
Traffic Calming Program
- Coordinating annual implementation of approved measures
Intake of requests and notification of decisions

Service standards applicable to complete applications
Application and requests processed within (10) business days
Approved traffic calming measures installed within (1) year (Requested before fall deadline)

Utility Management

Name and Description	Level of Service	Service Standard
Utility Management Coordination and management of Township streetlight infrastructure. Review of illumination and electrical aspects of streetlights to ensure replacement and renewals are aligned to lifecycles. Intake and process municipal consents for work in ROW. Response to Locate requests to stakeout municipal streetlighting.	(2560) Township owned streetlights maintained (24/7) in-take of Locate requests, immediate response to emergencies Municipal Consents	Emergency Locates staked out within (2) hours Standard Locates staked out within (5) days Streetlight (Luminaires) repair and inspection standards outlined in MMS s.10 Complete Municipal Consent applications within (10) business days

Name and Description

Level of Service

Service Standard

Utility Management

Coordination and management of Township streetlight infrastructure. Review of illumination and electrical aspects of streetlights to ensure replacement and renewals are aligned to lifecycles. Intake and process municipal consents for work in ROW. Response to Locate requests to stakeout municipal streetlighting.

(2560) Township owned streetlights maintained
(24/7) in-take of Locate requests, immediate response to emergencies
Municipal Consents

Emergency Locates staked out within (2) hours
Standard Locates staked out within (5) days
Streetlight (Luminaires) repair and inspection standards outlined in MMS s.10
Complete Municipal Consent applications within (10) business days

Capital Programs and Projects

Name and Description	Level of Service	Service Standard
Capital Programs and Projects (Transportation and Environmental Infrastructure) Management and oversight of the planning, design and construction management of capital projects required to preserve or improve municipal assets. Provision of inspections to ensure all works conform to design standards and comply with contractor scope of work and, terms and conditions.	Annual Capital Projects and Programs Projects and Programs Environmental Assessment Act compliant Public communication (via web, mail, or public meeting) provided for all projects Project progress and construction updates posted to Township website (king.ca/majorprojects) Construction Notices advertisement in local paper and/or physical mail Project Manager point of contact established to address resident concerns or questions Construction inspections	Environmental Assessment Standards Guide EA Public Notice Communication in Local Newspaper Commencement Notice – (2) Notices in (2) Separate Paper Issues Opportunity to Comment on Project Description – Circulation to Internal and External Agencies Opportunity to Comment on Draft Environmental Impact Statement Guidelines – Circulation to Internal and External Agencies Public engagements advertised a minimum of (10) business days prior to the event Construction Notice advertised minimum (10) business days prior to commencement Site inspections completed once per week, per site Major Projects website page updated monthly

Name and Description

Level of Service

Service Standard

Capital Programs and Projects (Transportation and Environmental Infrastructure)

Management and oversight of the planning, design and construction management of capital projects required to preserve or improve municipal assets. Provision of inspections to ensure all works conform to design standards and comply with contractor scope of work and, terms and conditions.

Annual Capital Projects and Programs
Projects and Programs Environmental Assessment Act compliant
Public communication (via web, mail, or public meeting) provided for all projects
Project progress and construction updates posted to Township website (king.ca/majorprojects)
Construction Notices advertisement in local paper and/or physical mail
Project Manager point of contact established to address resident concerns or questions
Construction inspections

Environmental Assessment Standards Guide
EA Public Notice Communication in Local Newspaper
- Commencement Notice – (2) Notices in (2) Separate Paper Issues
Opportunity to Comment on Project Description – Circulation to Internal and External Agencies
Opportunity to Comment on Draft Environmental Impact Statement Guidelines – Circulation to Internal and External Agencies
Public engagements advertised a minimum of (10) business days prior to the event
Construction Notice advertised minimum (10) business days prior to commencement
Site inspections completed once per week, per site
Major Projects website page updated monthly

Sidewalk Maintenance

Name and Description	Level of Service	Service Standard
Sidewalk Maintenance Coordination and management of Township sidewalk repair program. Reviews and identifies damaged sidewalk to ensure repair and/or replacement are in a state of good repair.	77.47KM of sidewalk maintained Review and assessment of resident reported sidewalk deficiencies Annual inspection of all Township sidewalks Annual Management and administration of Sidewalk Repair contract, including public notifications, and follow up inspections	Annual inspections of all Township side-walks Sidewalk repair and inspection standards outlined in MMS s.16

Name and Description

Level of Service

Service Standard

Sidewalk Maintenance

Coordination and management of Township sidewalk repair program. Reviews and identifies damaged sidewalk to ensure repair and/or replacement are in a state of good repair.

77.47KM of sidewalk maintained
Review and assessment of resident reported sidewalk deficiencies
Annual inspection of all Township sidewalks
Annual Management and administration of Sidewalk Repair contract, including public notifications, and follow up inspections

Annual inspections of all Township side-walks
Sidewalk repair and inspection standards outlined in MMS s.16

Master Planning and Strategies

Name and Description	Level of Service	Service Standard
Master Planning and Strategies Develop Master Plans, multi-year plans and strategies, in consultation with the community, to guide decision making on Township owned assets and infrastructure.	Development Charges (DC) Background Study Water/Wastewater Rate & Study Guide Master plans and strategies: Transportation Master Plan Water/Wastewater Master Plan Stormwater Management Master Plan Active Transportation Strategy Paving Strategy Traffic Calming Strategy Bridges & Structures Inspections Public engagements for all master plans and strategy initiatives (virtual and/or in-person) Facilities Master Plan Parks Master Plan	DC Study – completed (5) years W/WW Rate Study – completed (5) years Master Plans reviewed and updated every (5) years Strategies updated every (2) years Minimum of (2) public engagement events, dedicated SpeaKING webpage and Council working session per new plan or update. All public engagements advertised a minimum of (10) business days prior to the event

Name and Description

Level of Service

Service Standard

Master Planning and Strategies

Develop Master Plans, multi-year plans and strategies, in consultation with the community, to guide decision making on Township owned assets and infrastructure.

Development Charges (DC) Background Study
Water/Wastewater Rate & Study Guide
Master plans and strategies:
- Transportation Master Plan
- Water/Wastewater Master Plan
- Stormwater Management Master Plan
- Active Transportation Strategy
- Paving Strategy
- Traffic Calming Strategy
- Bridges & Structures Inspections
- Public engagements for all master plans and strategy initiatives (virtual and/or in-person)
- Facilities Master Plan
- Parks Master Plan

DC Study – completed (5) years
W/WW Rate Study – completed (5) years
Master Plans reviewed and updated every (5) years
Strategies updated every (2) years
Minimum of (2) public engagement events, dedicated SpeaKING webpage and Council working session per new plan or update.
All public engagements advertised a minimum of (10) business days prior to the event

Headline Performance Measures

Headline Performance Measures
How Much (#) of permits, municipal consents and requests received (#) of streetlight service requests (#) of locate stakeouts (emergency vs. non-emergency) (#) of projects valued over $100K (#) of projects valued under $100K How Well / Better Off (%) of permits, consents and requests processed within (10) business days (%) of streetlight repairs completed within 14 days days (MMS) Forecasted cost vs. actuals variance (%) across all projects (%) of programs and projects on schedule compared to forecast (%) of up-to-date Master Plans Service Performance Dashboard

How Much

(#) of permits, municipal consents and requests received
(#) of streetlight service requests
(#) of locate stakeouts (emergency vs. non-emergency)
(#) of projects valued over $100K
(#) of projects valued under $100K

How Well / Better Off

(%) of permits, consents and requests processed within (10) business days
(%) of streetlight repairs completed within 14 days days (MMS)
Forecasted cost vs. actuals variance (%) across all projects
(%) of programs and projects on schedule compared to forecast
(%) of up-to-date Master Plans

Service Performance Dashboard

Transportation Services

Funding Source	Divisional Sub-Services
Funding Source	Offering	Type	Name	Source
Tax Levy	Mandatory	Core	General Operations	Provincial
	Mandatory	Core	Winter Maintenance	Provincial
	Mandatory	Core	Summer Maintenance	Provincial
	Discretionary	Ancillary	Senior Snow Removal Program	Discretionary

Governing Legislation, By-laws or Corporate Policies
Highway Traffic Act, 1990 Municipal Act, 2001 O.Reg.239/02 O.Reg.366/18 Snow Removal By-law Clean Yards By-law Property Standards By-law Sign By-law Parking By-law Road Occupancy and Closure By-law

General Operations

Name and Description	Level of Service	Service Standard
General Operations General operation of roadways, bridges, sidewalks, ditches, road culverts (excluding drainage infrastructure), bike lanes, and public works depot.	Year-round operations 329KM of road maintained Class 1 Roads – 0KM Class 2 Roads – 0KM Class 3 Roads – 435m Class 4 Roads – 45.85KM Class 5 Roads – 280.15KM Class 6 Roads – 2.05KM Patrol and repairs relating to: Potholes Shoulder Drop-Offs Signage Grading Hazards Debris and roadkill Catch-basins Ditches Road line visibility Grading (roads and shoulders) Sidewalks (including condition, cracks, hazards) Guiderail/post damage 24/7 emergency response	Minimum Maintenance Standards Patrol (s.3) (including weather) Potholes (s.6) Shoulder drop offs (s.7) Cracks (s.8) Debris (s.9) Signs (s.11) Regulatory or warning signs (s.12) Traffic control signal systems (s.13) Traffic control signal sub-systems (s.14) Bridge or deck spalls (s.15) Roadway (and sidewalk) surface discontinuities (s.16)

Name and Description

Level of Service

Service Standard

General Operations

General operation of roadways, bridges, sidewalks, ditches, road culverts (excluding drainage infrastructure), bike lanes, and public works depot.

Year-round operations
329KM of road maintained
- Class 1 Roads – 0KM
- Class 2 Roads – 0KM
- Class 3 Roads – 435m
- Class 4 Roads – 45.85KM
- Class 5 Roads – 280.15KM
- Class 6 Roads – 2.05KM
Patrol and repairs relating to:
- Potholes
- Shoulder Drop-Offs
- Signage
- Grading
- Hazards
- Debris and roadkill
- Catch-basins
- Ditches
- Road line visibility
- Grading (roads and shoulders)
- Sidewalks (including condition, cracks, hazards)
- Guiderail/post damage
- 24/7 emergency response

Minimum Maintenance Standards
- Patrol (s.3) (including weather)
- Potholes (s.6)
- Shoulder drop offs (s.7)
- Cracks (s.8)
- Debris (s.9)
- Signs (s.11)
- Regulatory or warning signs (s.12)
- Traffic control signal systems (s.13)
- Traffic control signal sub-systems (s.14)
- Bridge or deck spalls (s.15)
- Roadway (and sidewalk) surface discontinuities (s.16)

Winter Maintenance

Name and Description	Level of Service	Service Standard
Winter Maintenance Seasonal winter maintenance operations including roads and sidewalk plowing, sand and salt application, and snow removal from culverts (where there is no boulevard storage).	Seasonal operations (Q4, Q1, Q2) Snow clearing and winter treatment maintenance on Township roads and sidewalks Sand / Salt mix is (50/50) on paved roads and (90/10) on gravel roads Culvert steaming as required 24/7 emergency response	Minimum Maintenance Standards Snow Accumulation (s.4); including significant weather events Ice Formation and Icy Roadways (s.5) Roadway (and sidewalk) surface discontinuities (s.16)

Name and Description

Level of Service

Service Standard

Winter Maintenance

Seasonal winter maintenance operations including roads and sidewalk plowing, sand and salt application, and snow removal from culverts (where there is no boulevard storage).

Seasonal operations (Q4, Q1, Q2)
Snow clearing and winter treatment maintenance on Township roads and sidewalks
Sand / Salt mix is (50/50) on paved roads and (90/10) on gravel roads
Culvert steaming as required
24/7 emergency response

Minimum Maintenance Standards
- Snow Accumulation (s.4); including significant weather events
- Ice Formation and Icy Roadways (s.5)
- Roadway (and sidewalk) surface discontinuities (s.16)

Summer Maintenance

Name and Description	Level of Service	Service Standard
Summer Maintenance Seasonal summer operations including street-sweeping, and sod repairs.	Seasonal operations (Q2, Q3) Annual gravel road dust suppressant application Annual street sweeping Completion of culvert replacements Catch-basin cleaning Annual pavement markings (paintings) 24/7 emergency response	Street sweeping and dust suppressant applied on gravel roads scheduled in Q2 Catch-basin cleaning completed annually (rotation of urban areas) Schomberg – every (3) years King City – every (3) years Nobleton – every (3) years Notification of one-time annual maintenance activities via Newspaper, Social Media

Name and Description

Level of Service

Service Standard

Summer Maintenance

Seasonal summer operations including street-sweeping, and sod repairs.

Seasonal operations (Q2, Q3)
Annual gravel road dust suppressant application
Annual street sweeping
Completion of culvert replacements
Catch-basin cleaning
Annual pavement markings (paintings)
24/7 emergency response

Street sweeping and dust suppressant applied on gravel roads scheduled in Q2
Catch-basin cleaning completed annually (rotation of urban areas)
- Schomberg – every (3) years
- King City – every (3) years
- Nobleton – every (3) years
Notification of one-time annual maintenance activities via Newspaper, Social Media

Senior Snow Removal Program

Name and Description	Level of Service	Service Standard
Senior Snow Program Delivery of the senior snow removal programs (driveway windrow) for senior residents.	Delivery of windrow clearing (only after 10cm of consecutive snowfall); open to households where all residents are over the age of 65, or under the age of 65 with a doctor’s note showing proof of inability Capacity of ~90-100 participants (first come first serve basis)	Application form required for new program participants; existing participants must call annually to re-register for the following only. Clearing completed within (24) hours after completion of snow clearing on roads and sidewalks Significant Weather Events will delay regular standard

Name and Description

Level of Service

Service Standard

Senior Snow Program

Delivery of the senior snow removal programs (driveway windrow) for senior residents.

Delivery of windrow clearing (only after 10cm of consecutive snowfall); open to households where all residents are over the age of 65, or under the age of 65 with a doctor’s note showing proof of inability
Capacity of ~90-100 participants (first come first serve basis)

Application form required for new program participants; existing participants must call annually to re-register for the following only.
Clearing completed within (24) hours after completion of snow clearing on roads and sidewalks
Significant Weather Events will delay regular standard

Headline Performance Measures

Headline Performance Measures
How Much (#) of pothole repairs completed How Well / Better Off (%) of pothole repairs meeting minimum maintenance standards (MMS) (14 days) (%) of senior snow removal properties completed within service level standard (%) of roads and sidewalks cleared to MMS (%) of total Township operated roads street swept within service level standard (end of Q2) (%) of gravel roads with dust suppressant applied within service level standard Service Performance Dashboard

How Much

(#) of pothole repairs completed

How Well / Better Off

(%) of pothole repairs meeting minimum maintenance standards (MMS) (14 days)
(%) of senior snow removal properties completed within service level standard
(%) of roads and sidewalks cleared to MMS
(%) of total Township operated roads street swept within service level standard (end of Q2)
(%) of gravel roads with dust suppressant applied within service level standard

Service Performance Dashboard

Environmental Services

Funding Source	Divisional Sub-Services
Funding Source	Offering	Type	Name	Source
User Fees Tax Levy	Mandatory	Core	Water Operations and Maintenance	Provincial
	Mandatory	Core	Wastewater Operation and Maintenance	Provincial
	Mandatory	Core	Stormwater Operation and Maintenance	Provincial
	Mandatory	Core	Waste Management	Provincial
	Mandatory	Core	Decomissioned Landfill Management	Provincial
	Discretionary	Ancillary	Mosquito Control Program	Discretionary

Governing Legislation, By-laws or Corporate Policies
Ontario Water Resources Act, 1990 O. Reg. 903, 1990 Safe Drinking Water Act, 2002 DWQMS Standards O.Reg 169/03 O.Reg. 170/03 O.Reg 129/04 O. Reg 128/04 Applicable ECA’s Occupational Health and Safety Act ,1990 Health Protection & Promotion Act O.Reg. 319/08	Water and Wastewater Rates By-law Sewer Use By-law Water By-law Waste Management Act, 1992 Waste Diversion Act, 2002 Clean Water Act, 2006 Drainage Act, 1990 Sustainable Water and Sewage Systems Act, 2002

Water Operations and Maintenance

Name and Description	Level of Service	Service Standard
Water Operations, Maintenance and Monitoring Operation, maintenance, and monitoring of all Township owned and operated drinking water treatment, and linear assets including four water distribution systems and associated infrastructure.	Greater than 143 km of watermain operation, repair, and maintenance (3) Large residential systems King City Nobleton Schomberg (1) Small residential system Ansnorveldt (2) Well-sites; inclusive of residual and functional inspections, testing and lab analysis Cold Creek Pottageville Lions Hall Annual watermain flushing King City Semi-annual watermain flushing Nobleton Schomberg Ansnorveldt Watermain swabbing – reactive only Annual water quality audits and MECP inspections (800) Hydrant operation, maintenance, and winterization System valve operation x3 / year DWQMS License management and maintenance Response and stakeout of water locate requests 24/7 Emergency response Intake, response and/or attendance to water requests and complaints relating to: Consumption Quality Water Meter deliveries and repairs Complaint / request appointments scheduled first come, first serve (Monday – Friday 8:00am – 3:00pm)	DWQMS standards Regulatory standards for systems: Weekly, quarterly, and annual samples for lab analysis Weekly inspections Chlorine residuals Schomberg nitrate monitoring System license renewals Operator licensing and training Annual MECP inspections Annual DWQMS audit Bi-annual document submissions Tri-annual in-person interviews Notification of maintenance activities via newspaper, social media, and physical notices Emergency locates staked out within (2) hours Standard locates staked out within (5) business days

Name and Description

Level of Service

Service Standard

Water Operations, Maintenance and Monitoring

Operation, maintenance, and monitoring of all Township owned and operated drinking water treatment, and linear assets including four water distribution systems and associated infrastructure.

Greater than 143 km of watermain operation, repair, and maintenance
(3) Large residential systems
- King City
- Nobleton
- Schomberg
(1) Small residential system
- Ansnorveldt
(2) Well-sites; inclusive of residual and functional inspections, testing and lab analysis
- Cold Creek
- Pottageville Lions Hall
Annual watermain flushing
- King City
Semi-annual watermain flushing
- Nobleton
- Schomberg
- Ansnorveldt
Watermain swabbing – reactive only
Annual water quality audits and MECP inspections
(800) Hydrant operation, maintenance, and winterization
System valve operation x3 / year
DWQMS License management and maintenance
Response and stakeout of water locate requests
24/7 Emergency response
Intake, response and/or attendance to water requests and complaints relating to:
- Consumption
- Quality
- Water Meter deliveries and repairs
Complaint / request appointments scheduled first come, first serve (Monday – Friday 8:00am – 3:00pm)

DWQMS standards
Regulatory standards for systems:
- Weekly, quarterly, and annual samples for lab analysis
- Weekly inspections
- Chlorine residuals
- Schomberg nitrate monitoring
- System license renewals
- Operator licensing and training
- Annual MECP inspections
- Annual DWQMS audit
  - Bi-annual document submissions
  - Tri-annual in-person interviews
Notification of maintenance activities via newspaper, social media, and physical notices
Emergency locates staked out within (2) hours
Standard locates staked out within (5) business days

Wastewater Operations and Maintenance

Name and Description	Level of Service	Service Standard
Wastewater Operations, Maintenance and Monitoring Operation, maintenance, and monitoring of Township owned and operated linear and discrete assets including sanitary sewer collection systems sewage pumping stations, grinder pumps and associated infrastructure.	Over 99 km of sanitary sewer mains, service laterals and maintenance access chambers Management and maintenance of (8) sewage pumping stations Ownership, maintenance, and repair of fourteen grinder pumps on private property Response and stakeout of sewer locate requests (24/7) Emergency response Intake, response and/or attendance to wastewater requests and complaints relating to: Odor Back Ups	(3) weekly inspections and maintenance at pumping stations Monthly standby emergency power diesel equipment testing and inspection Emergency locates staked out within (2) hours Standard locates staked out within (5) business days

Name and Description

Level of Service

Service Standard

Wastewater Operations, Maintenance and Monitoring

Operation, maintenance, and monitoring of Township owned and operated linear and discrete assets including sanitary sewer collection systems sewage pumping stations, grinder pumps and associated infrastructure.

Over 99 km of sanitary sewer mains, service laterals and maintenance access chambers
Management and maintenance of (8) sewage pumping stations
Ownership, maintenance, and repair of fourteen grinder pumps on private property
Response and stakeout of sewer locate requests
(24/7) Emergency response
Intake, response and/or attendance to wastewater requests and complaints relating to:
- Odor
- Back Ups

(3) weekly inspections and maintenance at pumping stations
Monthly standby emergency power diesel equipment testing and inspection
Emergency locates staked out within (2) hours
Standard locates staked out within (5) business days

Stormwater Operations and Maintenance

Name and Description	Level of Service	Service Standard
Stormwater Management Planning for and managing stormwater systems that mitigate and control the impacts of man-made changes to the runoff and other components of the hydrologic cycle.	Management of (20) wet ponds and (4) dry ponds and related linear infrastructure 1500 Culverts 2,200 Catch basins 13 Oil Grit Separators 100km of Storm Sewer 350km of roadside drainage ditches (24/7) Emergency response which may include lateral inspections, maintenance, and repairs Response and stakeout of stormwater locate requests	Emergency locates staked out within (2) hours Standard locates staked out within (5) business days

Name and Description

Level of Service

Service Standard

Stormwater Management

Planning for and managing stormwater systems that mitigate and control the impacts of man-made changes to the runoff and other components of the hydrologic cycle.

Management of (20) wet ponds and (4) dry ponds and related linear infrastructure
1500 Culverts
2,200 Catch basins
13 Oil Grit Separators
100km of Storm Sewer
350km of roadside drainage ditches
(24/7) Emergency response which may include lateral inspections, maintenance, and repairs
Response and stakeout of stormwater locate requests

Emergency locates staked out within (2) hours
Standard locates staked out within (5) business days

Waste Management

Name and Description	Level of Service	Service Standard
Waste Management Management of the Township’s waste collection and diversion program. Creation and support of waste related initiatives in coordination with Community Services. Contract administration, customer service, promotion and education on waste management, collections, and diversion in coordination and collaboration with Community Services and Service King	Collection of residential garbage, blue bin, green bin, and seasonal yard waste (excluding industrial , commercial, and institutional facilities) Two free bags per household Additional tagged bags for a fee up to a maximum of five. Tagged bulky item and appliance collection scheduled by homeowners with Township contractor. Hazardous/biomedical, car parts and/or construction waste excluded	Blue and green bin collected weekly Garbage collected bi-weekly Yard waste collected bi-weekly from November to April only Contractual obligation to collect items placed curbside by 7:00am on scheduled pickup day

Name and Description

Level of Service

Service Standard

Waste Management

Management of the Township’s waste collection and diversion program. Creation and support of waste related initiatives in coordination with Community Services. Contract administration, customer service, promotion and education on waste management, collections, and diversion in coordination and collaboration with Community Services and Service King

Collection of residential garbage, blue bin, green bin, and seasonal yard waste (excluding industrial , commercial, and institutional facilities)
Two free bags per household
Additional tagged bags for a fee up to a maximum of five.
Tagged bulky item and appliance collection scheduled by homeowners with Township contractor.
Hazardous/biomedical, car parts and/or construction waste excluded

Blue and green bin collected weekly
Garbage collected bi-weekly
Yard waste collected bi-weekly from November to April only
Contractual obligation to collect items placed curbside by 7:00am on scheduled pickup day

Decommissioned Landfill Management

Name and Description	Level of Service	Service Standard
Decommissioned Landfill Management Maintenance of decommissioned waste disposal facilities no longer accepting waste for disposal.	Management of all regulatory and remaining operational concerns surrounding (2) decommissioned landfill sites Ministry of Environment, Conservation and Parks liaison	Environmental Compliance Approval

Name and Description

Level of Service

Service Standard

Decommissioned Landfill Management

Maintenance of decommissioned waste disposal facilities no longer accepting waste for disposal.

Management of all regulatory and remaining operational concerns surrounding (2) decommissioned landfill sites
Ministry of Environment, Conservation and Parks liaison

Environmental Compliance Approval

Mosquito Control Program

Name and Description	Level of Service	Service Standard
Mosquito Control Program Management of the Township’s mosquito control program	Planning, administration, and delivery of Mosquito control program in Pottageville only Aerial spray of larvae over impact areas	Annual spraying delivered in Q2 Notice of program implementation via newspaper and social media

Name and Description

Level of Service

Service Standard

Mosquito Control Program

Management of the Township’s mosquito control program

Planning, administration, and delivery of Mosquito control program in Pottageville only
Aerial spray of larvae over impact areas

Annual spraying delivered in Q2
Notice of program implementation via newspaper and social media

Headline Performance Measures

Headline Performance Measures
How Much (#) of discolored water complaints (#) of high consumption inquiries and complaints triaged (#) of locate stakeouts Tonnage of all waste materials collected How Well (%) of locates meeting legislated standards (#) of water meters with no-read errors (#) of water customer portal users (#) of users on the Recycle Coach application # of solid waste complaints received per capita *Note to reader: Reporting on regulatory water quality and standards, see: Drinking Water Quality Service Performance Dashboard

How Much

(#) of discolored water complaints
(#) of high consumption inquiries and complaints triaged
(#) of locate stakeouts
Tonnage of all waste materials collected

How Well

(%) of locates meeting legislated standards
(#) of water meters with no-read errors
(#) of water customer portal users
(#) of users on the Recycle Coach application
# of solid waste complaints received per capita

*Note to reader: Reporting on regulatory water quality and standards, see: Drinking Water Quality

Service Performance Dashboard

Parks and Forestry Operations

Funding Source	Divisional Sub-Services
Funding Source	Offering	Type	Name	Source
Tax Levy User Fees	Mandatory (Partial) Discretionary	Ancillary	Forestry and Trees Management	Provincial Council Approved
	Discretionary	Ancillary	Parks, Trails and Horticulture Operations	Provincial Administrative
	Discretionary	Ancillary	Programs	Administrative

Governing Legislation, By-laws or Corporate Policies
Highway Traffic Act, 1990 Weed Control Act, 1990 Forestry Act, 1990 Conservation Authorities Act, 1990 Public Parks Act, 1990 Tree By-law 73-54 Parks, Facilities and Loitering By-law 2016-103

Forestry and Trees Management

Name and Description	Level of Service	Service Standard
Forestry and Tree Management Management of the municipal forestry program dealing with the care and upkeep of rural and urban trees on Township regulated lands.	1100 Acres of Township-owned forestry areas 330KM of street trees 24/7 emergency response on-call and storm debris clean up Reactive tree or stump removal and pruning maintenance only Bi-annual tree plantings (Q2 & 3) including street trees (for all dead / replacement trees and new locations)	Emergency response on-site within (1) hr Storm debris clean up completed within (4) weeks Bi-weekly tree watering for (1) month post planting only

Name and Description

Level of Service

Service Standard

Forestry and Tree Management

Management of the municipal forestry program dealing with the care and upkeep of rural and urban trees on Township regulated lands.

1100 Acres of Township-owned forestry areas
330KM of street trees
24/7 emergency response on-call and storm debris clean up
Reactive tree or stump removal and pruning maintenance only
Bi-annual tree plantings (Q2 & 3) including street trees (for all dead / replacement trees and new locations)

Emergency response on-site within (1) hr
Storm debris clean up completed within (4) weeks
Bi-weekly tree watering for (1) month post planting only

Parks, Trails and Horticulture Operations

Name and Description	Level of Service	Service Standard
Parks, Trails, and Horticulture Operations Maintenance and operation of Township parks, parkettes, playgrounds, sports fields, splashpads, municipally owned parking lots and other amenities, including the maintenance of Cold Creek Conservation Area.	Seasonal (April – October) maintenance and operations of: 28 parks 11 in King City 7 in Nobleton 7 in Schomberg 1 in Pottageville 1 in Kettleby 1 in Ansnorveldt Map of Locations 70 KM of trails 8 baseball diamonds 24 soccer fields 3 splashpads (May – September only) 65,00 sqft. community garden 275 street banner locations 337 hanging basket and barrel locations 90 hectares of parkland 205 hectares of open space (14) Heritage Cemeteries maintained Year-round maintenance and operations of: 21 parkettes and playgrounds 100 garbage locations Snow clearing on: (28) Park paths (3) trails (Kettle Lake, Tasca and Memorial) (22) owned parking lot locations	Emergency response on-site within (1)hr Service / Work Order Completion Health and Safety – (24)hrs. Minor – (5) business days Major – (10) business days Bi-annual trails grading and grass cutting Daily park/parkette patrols and inspections All park and open space (passive) grass cutting every (8) business days Soccer field and baseball diamond grass cutting (active acres): Every (5) days from April – May Every (8) days from June – October. Bi-annual aeration on soccer fields Weekly soccer field and baseball diamond line painting Baseball diamond grading based on use Annual planting (April-May) and removal (Sept-Oct) of community garden plots, baskets, and barrels Each location watered every other day (4) seasonal banner changes Garbage removal Seasonal (April – October) removal daily (weekdays) Off Season (November – March) removal bi-weekly Snow removals completed within (13) hours after the end of snowfall

Name and Description

Level of Service

Service Standard

Parks, Trails, and Horticulture Operations

Maintenance and operation of Township parks, parkettes, playgrounds, sports fields, splashpads, municipally owned parking lots and other amenities, including the maintenance of Cold Creek Conservation Area.

Seasonal (April – October) maintenance and operations of:
- 28 parks
  - 11 in King City
  - 7 in Nobleton
  - 7 in Schomberg
  - 1 in Pottageville
  - 1 in Kettleby
  - 1 in Ansnorveldt
  - Map of Locations
- 70 KM of trails
- 8 baseball diamonds
- 24 soccer fields
- 3 splashpads (May – September only)
- 65,00 sqft. community garden
- 275 street banner locations
- 337 hanging basket and barrel locations
- 90 hectares of parkland
- 205 hectares of open space
- (14) Heritage Cemeteries maintained
Year-round maintenance and operations of:
- 21 parkettes and playgrounds
- 100 garbage locations
Snow clearing on:
- (28) Park paths
- (3) trails (Kettle Lake, Tasca and Memorial)
- (22) owned parking lot locations

Emergency response on-site within (1)hr
Service / Work Order Completion
- Health and Safety – (24)hrs.
- Minor – (5) business days
- Major – (10) business days
Bi-annual trails grading and grass cutting
Daily park/parkette patrols and inspections
All park and open space (passive) grass cutting every (8) business days
Soccer field and baseball diamond grass cutting (active acres):
- Every (5) days from April – May
- Every (8) days from June – October.
Bi-annual aeration on soccer fields
Weekly soccer field and baseball diamond line painting
Baseball diamond grading based on use
Annual planting (April-May) and removal (Sept-Oct) of community garden plots, baskets, and barrels
- Each location watered every other day
(4) seasonal banner changes
Garbage removal
- Seasonal (April – October) removal daily (weekdays)
- Off Season (November – March) removal bi-weekly
Snow removals completed within (13) hours after the end of snowfall

Programs

Name and Description	Level of Service	Service Standard
Programs Provision of crossing guard services near primary school locations. Administration of the Memorial Bench and Tree Donation program.	Crossing guard services provided at (2) locations for (1) hour Monday – Friday while primary schools are in session Memorial Bench and Tree Donation Program accepts applications year-round (installations June – November) for the following options: Park / Open Space Bench Cemetery Bench Park, Open Space or Cemetery Bench Copper Plaque on Post	Crossing Guard Services -- (30) minutes provided in the AM and PM 7:40am – 8:10am 3:40pm – 4:10pm

Name and Description

Level of Service

Service Standard

Programs

Provision of crossing guard services near primary school locations. Administration of the Memorial Bench and Tree Donation program.

Crossing guard services provided at (2) locations for (1) hour Monday – Friday while primary schools are in session
Memorial Bench and Tree Donation Program accepts applications year-round (installations June – November) for the following options:
- Park / Open Space Bench
- Cemetery Bench
- Park, Open Space or Cemetery Bench
- Copper Plaque on Post

Crossing Guard Services -- (30) minutes provided in the AM and PM
- 7:40am – 8:10am
- 3:40pm – 4:10pm

Headline Performance Measures

Headline Performance Measures
How Much (#) acres of grass cut (full rotation) (#) of inspections completed (#) of customer cases received / type How Well / Better Off (%) of annual rotations completed within defined standards / type of acre (%) of compliance with provincial standards for inspections (%) of work/service orders completed within defined standard / type Service Performance Dashboard

How Much

(#) acres of grass cut (full rotation)
(#) of inspections completed
(#) of customer cases received / type

How Well / Better Off

(%) of annual rotations completed within defined standards / type of acre
(%) of compliance with provincial standards for inspections
(%) of work/service orders completed within defined standard / type

Service Performance Dashboard

Road Closure Notice: Kettleby Road

Water and property tax bills are due April 24

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