Departments

The Strategy and Transformation team is responsible for delivering on the Corporate Performance Accountability Program, which includes the development, updating and reporting on the Corporate Strategic Plan, as well as the Township’s Service Inventory and associated headline performance measures. This team also leads the Township’s supportive Project Management Office, responsible for evolving corporate project management framework and King team project skills.

• Set the direction and remain accountable to our commitments through the development of term of Council Corporate Strategic Plans, which is developed in consultation with Council (informed by the community
• Continuously review and update the Corporate Service Inventory to reflect Township's service offerings, levels, standards and governing legislation. Maintains accountability to the service inventory through headline performance measures annually. 
• Manages the Township's Project Management Office (PMO). 

• Foster a complete community by facilitating options for business existence, growth, and retention, enabling investment and employment within the municipality.
• Attract new visitors and increase their economic activity within the Township through outreach and marking promotions.
• Implement the community-informed Economic Development plans and strategies aimed at strengthening King's local economy.
• Promote the Community Improvement Plan (CIP) Grant Program and aid through the application process to increase likelihood of successful grant funding.
• Provide for a strong municipal tax base where the tax burden is shared among residents and businesses alike.
• Respond to Council requests and inquiries in a timely manner, consistent and in compliance with our Customer Service Standards policy.

• Assemble and publish Council agenda to the public in accordance with the Procedural By-law
• Issue permits and licenses in accordance with the standards and terms established by Council
• Promote and enhance accountability and transparency in the Township

• Creating alignment between Communications and Engagements and the corporate strategic plan
• Provide relevant and timely information to the community about service and programs available through the township of King
• Amplify the messages of our government and community partners

• Provide detailed, accurate information of current and future job postings in a timely manner while providing fair, transparent, and equitable opportunities throughout the recruitment and selection process.
• Ensure all statutory and/or legislated requirements are met according to provincial standards relating to employment and labor relations.
• Provide internal human resources support that enable business continuity, staff development and encourages staff retention.

• Maintain a stable and up-to-date website and mobile applications
• Keep all GIS maps as up to date as possible
• Ensure the phone system and public Wi-Fi is maintained
• Work with independent service providers to provide internet to the most rural areas of the Township
• Ensure to keep residents and business owners’ data safe / private
• Digitize all paper forms to maintain accessibility from any location

• Plan for and deliver capital programs and projects that construct Township transportation and environmental infrastructure to accommodate growth and state of good repair.
• Capital projects are executed according to forecast spending and schedules.
• Ensure  streetlight assets are in a state of good repair and actively respond to complaints and inquiries within Provincial Minimum Maintenance Standards (MMS)
• Sidewalk inspection, maintenance and repair completed annually in accordance with MMS

• Maintain and operate roadways and associated infrastructure to ensure the transportation network is available throughout the community in a manner that preserves health and safety, prevents negative environmental impacts, and provides for a sustainable growing economy.
• Ensure all Township-owned transportation assets stay within a good state of repair for safe, effective, and efficient use.
• Process all permit and consent and exemption applications, within a timely manner and ensure compliance with Township by-laws and policies.
• Remain in compliance with all provincially regulated Minimum Maintenance Standards (MMS).
• Address and resolve customer complaints and/or inquiries within MMS or administrative standards.

• Ensure our water and wastewater systems are properly operated and maintained in compliance with all regulatory parameters intended to protect public health and safety, and our natural environment.
• Provide exceptional customer service at a level that meets or exceeds Township customer service standards.

• Maintain community health and safety within and across all outdoor spaces, parks, and amenities.
• Maintain and grow the tree canopy within the municipality.
• Keep outdoor spaces clean and beautiful for community use and enjoyment.
• Ensure all statutory requirements relating maintenance, inspections and storm emergencies are consistently being met
• Recognize members of the community through the bench and tree program.

• Provide tax and utility billings to property owners / tenants within prescribed standard time frames.
• Maintain accounts receivable at an appropriate level and work to minimize municipal properties that have moved into arrears.
• Provide exceptional customer service to taxpayers to ensure their inquiries and needs are addressed in a timely manner.
• Be fiscally responsible in the management and determination of water and wastewater rates to ensure full cost recovery for service and proper asset management planning. 
• Promote the use of the PAD Program to enable a more seamless process for customers payments.

• Develop fiscally responsible and transparent budgets that is informed by public feedback and approved by Council.
• Advise and educate the public of how tax dollars are being spent, budgetary impacts on tax rates and existing/new municipal services funded through the budgeting process.
• Successfully complete statutory annual audits that result in Audit Committee approval and, submit all financial statements and the Financial Information Report (FIR) within prescribed timelines showcasing clear audit opinions.

• Procurement of goods and services in an open and transparent manner that complies with the Township’s Purchasing By-law in order to provide excellent value to taxpayers.

• Reduce fire related incidents through education and proactive code enforcement.
• Respond to fire related incidents in a timely manner to make an effective difference in maintaining life, health, and safety.
• Stabilize situations in a timely fashion safely and reduce human risks for victims and rescuers.

• Complete proactive (planned) and reactive (complaint-based) inspections on municipal properties to ensure compliance with the Ontario Fire Code within NFPA prescribes timelines as outlined in the Fire Master Plan.
• Maintain high levels of customer service when responding to community complaints in a timely and efficient manner.
• Investigate fire-related incidents and in-house fires to identify origins and cause to prevent future incidents from occurring.

• Issue permits in compliance with applicable municipal by-laws relating to fireworks and burning.
• Provide the public with access to permits where they are readily accessible and maintain user-friendly processes that have the appropriate checks and balances in place that ensure permits are within permitted zones within King.

• Proactively plan and develop measures that address inherent risks identified within the hazard identification and risk assessment, and ensure risks are measured and graded according to likelihood and impact.
• Educate and support the community (residents, businesses, tenants, schools etc.) on emergency planning and situational management to be prepared when responding to various types of emergencies.
• Educate property and business owners on measures they can take to prevent fires and reduce the risk to life, health, and safety. 
• Collaborate with local businesses and institutions in developing business continuity plans that aid in their response to emergency situations and allow them to resume functionality as efficient and safe as possible. 

• Ensure staff are appropriately trained to carry out their duties effectively and remain in compliance with all NFPA training requirements/standards.

• Increase community awareness of the Township's history, support partner organizations, safeguard valuable heritage assets and promote community engagement.
• Creating and strengthening community culture through positive engagement, the creation of community connections, promotion of tourism and, bringing new people into the Township through community and marquee events.

• Contribute to the overall completeness of our community where citizens are engaged in meaningful, accessible recreation experiences that foster individual, community, and environmental well-being.
• Offer diverse and inclusive opportunities for all community demographics to get active and improve their physical and mental health through participation in recreational programming.
• Making the booking process as simple and seamless as possible, providing strong customer service while educating residents on how they can apply themselves.
• Deliver high-quality responsive customer service to those who live, work, and do business in King

• Strive to incorporate a diverse range of groups and individuals, including those that are hard to reach or face social or economic barriers, with the aim of providing inclusive active living and aquatics services that are easy to participate in.
• Focus on demographics who currently get less movement with the aim of encouraging individuals and groups to get started by incorporating smaller movements more regularly.
• Promote active living and aquatics as part of a healthy lifestyle that can be easily incorporated into daily routines and promote the use of Township offered programming and amenities in these areas.

• To best meet the needs of Township staff and General public, it is the Capital Service division who will ensure both budget and schedule are managed consistently throughout a project’s duration
• Our division will evaluate, apply, and continuously develop our Project Management strategy on a project-to-project basis to best suit the needs of each project
• At the conclusion of a project, we will assess and archive our lessons learned to ensure, as a division, that our efficiency is continuously progressing.
• Capital Service division will be dedicated, flexible, and invested to the Townships strategic goals. 

• Maintain safe, accessible, and user-friendly facility environments for users, customers, and staff
• Ensure Township facilities remain in a good state of repair for current and future usage by the community.
• Plan for and invest in preventative facility maintenance and capital works required to maximize facility asset life cycles.

• Plan for and mitigate the effects of climate change on the community, while continuing to offset impacts it has already had through the development, implementation and maintenance of the Township’s Climate Action Plan and Corporate Energy Management Plan.
• Rebuild and sustain the environment through a broader reach of demographics, increased youth engagement, expanded community education, engagement, and programming.

• Plan for and mitigate the effects of climate change on the community, while continuing to offset impacts it has already had through the development, implementation and maintenance of the Township’s Climate Action Plan and Corporate Energy Management Plan.
• Rebuild and sustain the environment through a broader reach of demographics, increased youth engagement, expanded community education, engagement, and programming.

• Direct future growth and development within the Township, consistent with the community vision established through Our King: Official Plan, in conformity with provincial legislation and policy directions within a two-tier system of governance.
• Provide easy and reliable access to planning application and advisory committee information for the public while providing quality customer service when responding to inquiries and requests.
• Process and manage development approvals in an effectively and efficiently, while providing ongoing guidance and support throughout the application process.
• Act in the best interest of the municipality when managing disputes to application decisions and provide professional expert opinions / advise on all planning related matters to Council, on Advisory Committees and during Ontario Land Tribunal (OLT) hearings.

• Ensure mandated requirements are fulfilled and all plans/policies are up to date to direct and guide community growth.
• Undertake fulsome public consultation to inform our projects (plans, policies, studies) and ensure our policies are reflective of the municipality.
• Actively participate in working groups with various levels of government (Region, Provincial); provide comments on legislation reviews that are in the best interest of the municipality and take comments to be endorsed by Council while providing professional planning advice on matters relating to / impacting the Township.
• Provide exceptional levels of customer service by responding to inquiries in a timely manner and actively participate in land-use and development application pre-consultation meetings from a policy proposal perspective.

• Respond and resolve bylaw complaints on a timely basis
• Communicate to the public and manage expectations and perceptions
• Provide the public with relevant information regarding the division
• Deliver fair and consistent and enforcement in accordance with Municipal Standards
• Keeping our community safe, healthy, and vibrant through ongoing patrol and enforcement
• Ensure our Bylaw officers are visible, present, and accessible across the community
• Ensure the proper enforcement of by-laws and the fair/timely processing and issuance of applicable permits

• Protect the well-being, health, and safety of our residents, including all visitors to the Township as it related to building safety through the processing and issuance of permits, and completion of inspections. 
• Maintain service levels in accordance with statutory legislation outlined within the Ontario Building Code Act, and its applicable regulations.

• Ensure Township development infrastructure design and construction compliance with Township Design Criteria and Standards and municipal by-laws.
• Provide timely, collaborative, transparent and consistent communications with customers (developers) that enables them to move through the development process seamlessly and meet their defined timelines and expected outcomes.
• Clearly communicate permit application requirements to ensure complete applications submitted. Process complete applications within defined service standards. 
• Assist property owners to achieve by-law compliant grading and drainage.